Below I've quoted myself, just to show how ridiculous this is.
I've not seen such a bad service, ever before.
- no answer to my emails
- no answer to my inquiry here about how to get the guruplug swapped for a Sheevaplug.
- since july the 18th not received ANY email, which is almost 4 months ago (!!!!)
- Globalscale altered the website after my post I quoted below, to remove any statements about the 'professional upgradekit', which indicate the current product wasn't working fine.
- the specs are changed so the plugcomputer could probably survive the upcoming cold winter.
- the versions of the 'professionally upgraded' shipped guruplugs even show worse design-capabilities.
So can you PLEASE offer any statement to which you can be held?
I've really waited long enough, and I think everyone else here would agree with me.
At july 18th we all received an email stating the wait was
"In the coming weeks (not months)"This was 4 weeks ago, which is 4 days short of a month. (3 if you look at the date on the
Globalscale site)
A few lines below another 'estimate' was given:
We will be issuing instructions shortly on how to obtain a kit.So apparently "shortly" is at least 4 weeks.
I've ordered my Guruplug at Feb. 28, which is 2 weeks short of 6 months.
Here in Holland the law states that when a product shows any defect in the first 6 months, it must be concluded the problem which causes the malfunction was already present at production. After this moment it is up to the customer to prove the product was handled properly and thus not responsible for the malfunction.
I am afraid this will take too long and in my opinion NewIT should make sure Globalscale will deliver the promised upgrade or I think NewIT will get a lot of refund claims for which they will probably not be reembursed by Globalscale.
And to be honest, it is quite rediculous there is still not a working product (as advertised) after 6 months.
